Home Concept

FAQ'S

Complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

Our Head office and factory is based in New Germany, Pinetown KwaZulu Natal. We have dealers and installers across South Africa with all your

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

You can pay cash or apply for terms.

Complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

Yes, please complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

Yes, please complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

Yes, please complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

If yes, please complete the enquiry form below and we will get back to you to explain the process as soon as possible.

Or pop into your nearest Bradlow’s, Russell’s or Rochester store and their friendly staff will go through the quote process with you

E: info@homeconcept.co.za
T: 031-713-9560
WhatsApp: “UC” at 076 282 6558 with any questions and we will call you back

Enquire

Terms and Conditions:

1. It is the responsibility and duty of both the customer and the retailer to ensure that the plan and the corresponding finishes are exactly what the customer has ordered.
2. Granite, glass, appliances, sinks and accessories are not included in the quote that is printed and must be add in manually by the Retailer and paid for separately (unless otherwise stipulated).
3. The quoted price does include installation.
4. Home Concept and their Dealers will use their best endeavour to ensure the quoted delivery lead time is achieved. These may however be affected by unforeseen circumstances such as strikes or natural disasters.
5. Delivery will be done in 14 working days from the day the design is approved by the retailer/customer, signed and the official order is received.
6. It is both the customers and retailers responsibility to ensure that the customer has removed all the existing cupboards, and or done any alterations.
7. The delivery and installation will be signed off by the Fitter and the customer / or their representative, who will be required to sign acknowledgement that the goods have been installed according to signed plan and are in good order.
8. Any shortages/faults found must be entered on to the delivery / COC note, these will be addressed by the Dealer, as soon as possible. Should the customer opt not to do this then the delivery will be deemed to have been completed in good order and the Dealer will be entitled to ask the retailer to check the quality and accuracy of the installation versus the order placed.
9. Home Concept Dealers do not provide plumbing services, nor are they allowed to do any electrical jobs. Home Concept Dealers and their fitters cannot be held responsible for cupboards that are unable to fit flush due to inconsistencies in the floor (uneven floors) or walls (off square), poor quality building will negatively affect the finish of the kitchen or bedroom cupboard fitted.
10. Any additional costs resulting from changes to the design after the order has been placed will be for either the customer or retailers account.
11. Once the order has been placed and manufacturing has commenced, there can be no cancellation or refund as these products constitute Special Order Goods as defined by the Consumer Protection Act.
12. Unless stipulated all units heights are a standard height of 2180mm, ceiling heights thereafter are shown as H1 at 2330mm or H2 at2480mm.
13. This agreement constitutes the entire agreement between the parties and no addition to, variation of, waiver of its items, or consensual cancellation hereof , shall be of any force or effect unless reduced to writing and signed by both parties.
14. No indulgence or extension of time granted by any party shall: - operate as, or be deemed to be, a waiver of his rights hereunder; - be novation of this agreement; or - operate so as to preclude such party thereafter from exercising their rights strictly in accordance with this agreement.
15. No party shall be bound by any express or implied term , representation, warranty , promise or the like not recorded herein, whether he alleges it induced the contract or whether he was negligent or not.
16. Colour swatches and/or images used in this quote are for reference pursposes only and are not a true reflection of the final colour and finish of the kitchen quoted.
17. All cupboards have Masonite backing boards EXCEPT the walk-in pantry, Built in cupboards, Stove units and behind the Built in fridge.
18. The warranty only covers workmanship and product failure and EXCLUDES water damage, heat damage and customer negligence.

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